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Contact us

We are here to help. Please use our Contact Form below or email us on: info@stixandstones.com.au. We will endeavour to get back to you within 48 hours. Please note my office hours are 9:00pm - 10:00pm in the evenings Monday - Friday.  If your query is on DELIVERY; an accurate turnaround guide is also provided below this contact form.

Queries and Comments:

Delivery:

Here is a handy reference guide:
We understand everyone is eager to receive their product. Accurate turnaround times are also listed at the bottom of every product listing.

QUALITY ASSURED:  Uggghhh....why so long?!  We promise we are working on your product throughout our turnaround times...to give you an idea of the process for our painted wooden words: firstly our names are batch cut weekly using the latest laser-cutting technology.  Each name is then individually hand sanded then primed and left to dry; once dry each name is given 2-3 separate layers of paint (each layer is left to dry completely between each layer) and then finally our gloss names are also varnished for added durability and then we leave our names to sit for a week to make sure they are ready for use and won't get damaged in transit.  This meticulous process does take time; but we are proud of the finished product and its durability and promise they are worth the wait!

Personalised/Custom made Products: Expected dispatch date from date order processed (Mon - Fri):
Alphabet letters 4 weeks + postage time
Alphabet full sets 4-6 weeks + postage time
Artwork canvases (handpainted) 4-6 weeks + postage time
Artwork (printed) 4 weeks + postage time
Artwork hangers 3 weeks + postage time
Babyography products 3 weeks + postage time
Blocks personalised 2-3 weeks + postage time
Bookends 4 weeks + postage time
Coat hooks 4 weeks + postage time
Cushions (personalised) *please refer to product listings, as timing varies depending on artist 2-6* weeks + postage time
Initial frames 4 weeks + postage time
Jewellery (stamped)*please refer to product listings as timing varies depending on artist 1-3* weeks + postage time
Jigsaw puzzles 4 weeks + postage time
Name canvases (handpainted) 4 weeks + postage time
Name plaques 4 weeks + postage time
Scripted name plaques Wooden (*please note raw, Acrylic names, fabric and retro have much faster turnarounds) most are 4* weeks + postage time
Wall motifs 4 weeks + postage time

Other ways to find us:

Web: www.stixandstones.com.au
Phone: Messages left via mobile or telephone will not be answered; please place your enquiry using the above Contact Us form or via our email address below; please note our evening office hours below.  
Email: info@stixandstones.com.au
Write to us: PO Box 177H, Edge Hill, Cairns, QLD, 4870, AUSTRALIA

General Info:

Office hours:
Our working hours to process orders and respond to enquiries are evenings 8:00pm - 10:00pm. We are closed weekends and public holidays. Any orders received over the weekend will be processed on Monday evening.

Wholesale/Retailers? We are currently looking for like-minded businesses (online and retail stores) interested in selling our Babyography® and Petite Post® product range (please note we only wholesale to a handful of retailers at any one time). At the moment we are only accepting retailers that have been in business and trading for a minimum of 2 + years. If you are interested, please visit our wholesale page for more information and please be sure to follow our application process in order for your interest to be considered.

Like to be an Affiliate partner? Earn a commission for all sales that you direct to our site via links or banners on your site. Join our program on Clix Galore.

Got a great product? We are always on the search to expand the range of personalised and unique products offered on our site. We love to deal with other like-minded small Australian operators making personalised unique goods. If you are a business with a similar focus on creating unique and beautiful personalised gifts, we'd love to hear from you.

ABN 29 119 587 950 | ACN 119 587 950 SizzlePoint Pty Ltd, trading as Stix and Stones Baby